Technical Analyst - Tier 2 & 3 | Charlottetown, PE | Fredericton, NB | Halifax, NS | Moncton, NB (Canada)

Who we are

Bulletproof is a premiere technology company founded in Atlantic Canada in 2000. Driven by innovative, empowered and creative teamwork, we build solutions that solve business challenges and deliver overall business improvement for our global clients. At Bulletproof, we are committed to our customers, our team and our communities.

Bulletproof’s practices include Security and Network Operations Centers, Security Assessment & Audit, Quality Assurance and Testing, Microsoft Consulting, Managed Services, Education and Product Fulfillment; working together to provide true end-to-end business solutions. Our Security Operations Center protects our clients 24 hours a day by providing extensive Infrastructure Services, including best-in-class technology offerings. Our commitment to our Microsoft Practice elevates productivity and collaboration capabilities, and our Learning Solutions allow us to enhance the knowledge and skill sets of all our clients.

We are growing! With the recent acquisition of Bulletproof by Gaming Laboratories International (GLI), our mandate to expand our capacity and market reach is aggressive. We are building the team to help us achieve those goals; in Atlantic Canada, across the Country, into the USA and Internationally. We have ambitious plans to leverage our depth of experience across our practices and we are building an ambitious team to achieve those goals together.

About the role

The Management Consultant role will focus on leading the delivery of efficient, effective and relevant Quality Assurance and Testing projects for our international clients leveraging best practice testing methodology. The presentation of information relevant project information and interaction with clients and software vendors will be a major responsibility for a Management Consultant when in a Test Lead role for a project.


  • Lead and manage project activities and client relations related to complex quality assurance and testing projects
  • Communicate progress of testing activities to the Test Manager and stakeholders
  • Facilitate and run defect triage meetings for multiple initiatives
  • Collaborate with client team to collect, create, present, maintain, and store knowledge transfer assets
  • Maintain solid understanding of software testing best practices, methodologies and terminology
  • Act as a mentor for test team members and provide performance feedback
  • Act as a test subject matter expert for solution and functional areas within assigned projects
  • Develop or assist in developing strategic/tactical testing deliverables such as Test Strategies & Plans
  • Perform requirements analysis and quality risk analysis
  • Accountable for monitoring and reporting test progress & status to project management and stakeholders
  • Oversee the development of test conditions/scenarios and traceability matrix(ces) for multiple teams
  • Oversee the identification and preparation of test data
  • Manage tasks and assignments of team members
  • Monitor and manage completion of assigned testing scope and deliverables
  • Ensure quality processes are followed
  • Produce internal and client facing status reports, as required
  • Participate in and facilitate Test Retrospective reviews

Required Education and Credentials

  • Bachelor’s Degree in computer science and/or Business or 2-year diploma in IT and/or Business with Equivalent IT Experience
  • Industry recognized Testing Certification is required  

Required Skills and Experience

  • Demonstrable experience with project and client management for complex Quality Assurance & Testing projects
  • Minimum 8+ yrs. working in Software Testing, Quality Assurance
  • 5+ yrs. leading teams in Business/IT Sector 
  • 8+ yrs. working with a Test Case & Defect Management system

Core Attributes and Characteristics

  • Strong interpersonal skills
  • Strong verbal and written English communication skills
  • Strong negotiation skills
  • Critical eye for detail
  • Able to positively motivate team members and instill accountability for on-time, on-budget project delivery
  • Critical Thinker
  • Self-motivated and ability to work effectively with minimal supervision
  • Ability to build strong relationships with clients and team members
  • Demonstrate the ability to provide information and ideas in a clear, comprehensive, concise and organized manner
  • Maintains excellent time management, task planning and prioritization skills