Case Study | Top Gaming Company Improves Security Posture

Cyberattacks are skyrocketing across today's technology landscape and because of this, ensuring the security of products and solutions is more critical than ever. Even in highly regulated industries, cybercriminals are becoming more sophisticated and are attacking at any entry point. On top of that, the average customer is becoming more educated, aware, and selective about the products and services they use, prioritizing safety and security before making any financial commitments.

With the customer top of mind, Everi needed to work with a reputable, trusted security partner to ensure delivery of secured, world-class financial transaction solutions to their customers. They turned to Bulletproof—a leader in security solutions and 2021 Microsoft Global Security Partner of the Year. With proper support from Bulletproof, Everi was able to deliver the cash management and gaming content solutions their gaming customers expect while improving their security posture and strengthening their brand reputation.

Lance Harris

"In a world where security claims are often just marketing, we needed a trusted partner to validate ours. Bulletproof’s reputation, deep experience in gaming, and rigorous testing have been invaluable. Everi remains committed to addressing any issues found to make our products even stronger."

Lance Harris, SVP & CISO, Everi

About Everi

Everi's mission is to lead the gaming industry through the power of people, imagination, and technology. Focused on player engagement and assisting our casino customers to operate more efficiently, the Company develops entertaining game content and gaming machines, gaming systems, and services for land-based and iGaming operators. The Company is also the preeminent provider of trusted financial technology solutions that power the casino floor while improving operational efficiencies and fulfilling regulatory compliance requirements, including products and services that facilitate convenient and secure cash and cashless financial transactions, self-service player loyalty tools, and applications, and regulatory and intelligence software.

About Bulletproof

Headquartered in Canada with locations across the United States and around the globe, Bulletproof has decades of IT, security, and compliance expertise, protecting its clients’ most valuable assets. Bulletproof works with various industries including top gaming organizations, lotteries, tribal organizations, and government & state agencies to leverage their extensive industry experience to mitigate risk and improve client processes, systems, and business infrastructure.

Bulletproof was named Microsoft’s Global Security Partner of the Year in 2021 for delivering excellence and innovative end-to-end security solutions and is a member of the Microsoft Intelligent Security Association (MISA).

The Challenge

Everi wanted a trusted security partner to help verify that they are building the most secure products possible for their customers. The focus of the engagement was the following core characteristics of their offerings: Penetration testing of on-premise self-service solutions and penetration testing of on-premise assisted-service solutions:

Central Credit Web

Central Credit, LLC has been around since 1956 as the industry's longest and most trusted provider of patron gaming credit data globally. As a Consumer Reporting Agency, they committed to continuing this high standard as they transitioned to a modern web-based interface with current security protocols so casinos can continue to utilize the service to update patron gaming data with confidence and efficiency. Maintaining secure and accurate data across verticals and product suites was pivotal throughout the initiative.

Digital Application

Central Digital Application

This is Central Credit's first patron-facing product. White labeled to the casino’s branding schema, the self-serve intake gateway for credit or front money applications via a browser/mobile acted as an entry point by capturing patron-provided data including attachment capabilities. Central Credit wanted to ensure the appropriate security measures were implemented. Not only to ensure patron privacy but also to ensure that the casino’s patron data is of utmost importance since they are hosting the service nationally. In addition, they wanted to safeguard Central’s core backend so that transmitted data was clean and secured.

Wallet Mobile

Loyalty and Wallet Mobile Applications

Having the most secure player data between cloud and on-prem patron data was extremely important and they wanted to ensure it was safe and secure for their patrons.

Enrollment (Self-Service Loyalty Enrollment Kiosk)

Everi wanted to ensure that all patron data was secured during the enrollment process. Securing this data was key in establishing customer trust—the first step in creating a relationship to provide them with services.

Engage (Self-Service Promotional Kiosk)

This was another product that needed to be verified and secured as patron data and free play credits transferred across systems.

Gus Fristchie

“Everi doesn’t treat security as a checkbox — they go above and beyond. They challenge us with cutting-edge tech and a skilled team, pushing Bulletproof to deliver more than just compliance testing and helping strengthen their overall security posture.”

Gus Fritschie, Vice President of Information Security Services, Bulletproof

The Solution & Results

Solution

In a world where the security of a product is often misrepresented, Everi needed a security partner that was trusted by their customers and could verify their security was not just sales or marketing hype. They also needed a partner with familiarity with a casino environment, experience with Everi Solutions via GLI^®certification efforts, and a desire to improve their security stance and the resiliency of solutions.

Their primary goal was to identify an independent cybersecurity research and testing company that could be objective and provide a comprehensive evaluation of their solutions with regard to security. The security partner needed world-class customer support, best-in-class solutions, and industry/brand recognition. Their main goal was to provide best-in-class patron data security and increase uptime by removing their system from customer networks. They needed to ensure PCI and PII compliance, including games with Real Money RGS deployments.

Everi could have worked with any security partner but chose Bulletproof as it had highly skilled security experts, brand recognition, and years of experience in the gaming world. Everi was extremely pleased with the services Bulletproof provided and continues to work with them for future projects. Bulletproof provided world-class customer support, best-in-class solutions, competitive pricing, timeline flexibility, and exceptional onboarding.

Results

Everi continues to show significant growth as a result of delivering the right solutions to casino operators. Revenues in 2021, compared to 2019 results, have grown 25%. This growth is a result of several factors but with the pandemic, operators have seen a need to provide self-service functionality to assist with a contactless customer experience.

As a company, Everi has demonstrated ongoing momentum in growth across the FinTech, RegTech, Loyalty, and Games segments. Growth in ship-share, same-store increases in transactions, and the organic growth of Loyalty and Regulatory Compliance offering showcases strength across all businesses. The deep pipeline of new offerings will drive consistent revenue growth over the next couple of years. Their portfolio of products and services is more comprehensive and provides more value to casino operators than ever before. The security of these offerings provides a tightly integrated, multi-layered approach to protect self-service terminals, gaming devices, operating systems, and customer data against historical and newly-evolving attack methods.

With security as one of its primary focuses, Everi looks to ensure and secure an organization’s critical assets and data and that success has translated into financial results.

Central Credit Web

Bulletproof helped Everi with generational fostering, privacy compliance, opt-out compliance, a robust report builder, and added a 'fun factor' with color and icon utilization for this product.

Central Digital Application

Working with Bulletproof helped Everi to support scalability, lower security vulnerability gaps, upgrade downtime aversion, limit internal capacity requirements, integrate internal product suites, develop an agile environment for enhancements, stay mobile responsive (web, tablets, mobile). Together, Bulletproof worked on generational fostering, ADA, privacy, and opt-out compliance, and added a 'fun factor' to the product with revitalized colors and icons.

All Loyalty Products

With Bulletproof, Everi was putting their money where their mouth was by working with a prestigious cybersecurity research and testing company—all while gaining expertise to test their solutions.

Lance Harris, SVP & CISO at Everi, stated that working with an experienced gaming security partner gave Everi peace of mind by confirming their best-in-class security position across their entire product line. He said that Bulletproof was "fantastic to work with" and that the close collaboration was impeccable and genuinely helped improve the security posture for their products and services.

Everi could not have hoped for a better partner to ensure they are building industry-leading security into their products. Bulletproof has given the Everi team confidence in their security across all levels of their products and services, including kiosks, patron-facing applications, online gaming operations. They’ve provided many glowing reviews and leveraged Bulletproof as part of marketing to highlight third-party security efforts and their commitment to following security protocols and requirements.

Melissa Headshot

" Partnering with Everi has been incredible. Their commitment to delivering secure, world-class products aligns perfectly with our values. They’re part of the Bulletproof family, and we’re proud to support their continued growth in gaming."

Melissa Aarskaug, Vice President of Gaming, Bulletproof

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C A S E S T U D Y
Top Gaming Supplier Improves Security Posture & Resiliency Of Their Products and Services

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About Everi

About Bulletproof

The Challenge