Bulletproof 365 Case Study

In 2018, Time + Space was targeted by phishing emails on an almost weekly basis – ones that appeared more and more legitimate with each attempt. T+S knew that proactivity was paramount to ensuring the protection of their data, as well as their clients’. They also knew that preventive measures like adopting the best security policies and practices would not only help keep their cybersecurity insurance premiums down but would ensure the confidence of their existing clientele as well as help them win new business.

Time + Space had an internal IT person, but with a growing business, their capacity to manage the volume of day-to-day requests was strained. As a result, T+S relied on a network of outside resources who were usually called in during times of need. The challenge was when a problem arose, T+S often had to wait until a technician could come service the problem. In one case Time + Space went an entire week to replace a failed main switch that powered their business software. Relying on the availability of a variety of external suppliers made T+S feel like they never had the support of a dedicated team, or a relationship with a provider in which they could just pick up the phone and trust they would receive the timely response they needed. To add to the challenge, strained resources, multiple technology issues that needed attention and some inefficient processes left T+S with not enough time to confidently research solutions for their various needs.

Time + Space were early adopters of technology including Microsoft 365 Cloud solutions. But to get the most out of Office 365, users needed the proper training to use the tools and applications effectively, and they needed technical help and support to quickly answer questions and resolve any issues so that staff could keep working without lengthy disruptions.

Bulletproof worked on-site at Time + Space over a 3-day period to complete the configuration and rollout as well as staff training. Today, with Bulletproof 365 in place, T+S has the protection they needed, the productivity tools and Cloud technology they wanted and the peace of mind they were missing before Bulletproof 365.

24/7 helpdesk support has reduced the load on their IT Manager, and significantly shortened response time to user problems or questions. The increased security protocols also helped T+S qualify for the cybersecurity insurance they needed. They also now reference Bulletproof 365’s security and protection as a selling point in new business RFPs.